Last Updated: September 15, 2026

That's My Bear ("we," "us," or "our") operates the e-commerce website thatsmybear.ca (the "Site"). As a sole proprietorship operating out of Ontario, Canada, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in strict compliance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario consumer standards, and provincial privacy frameworks.

1. WHAT PERSONAL INFORMATION WE COLLECT

We only collect personal information that is absolutely necessary to run our shop and fulfill your orders. This includes:

• Customer Identifiers: Your legal name, shipping address, billing address, phone number, and email address.
• Transaction Information: Details about the products you purchase and payment tokens. Note: We utilize secure, PCI-compliant payment gateways. We never view, process, or store your raw credit card numbers.
• Technical Data: Your IP address, browser type, time zone, and information about how you browse our Site, collected automatically via cookies.

2. HOW WE USE YOUR INFORMATION

Your information is used strictly to provide you with a smooth shopping experience. Specifically, we use it to:

• Fulfill, package, and ship your orders.
• Process payments securely and prevent fraudulent transactions.
• Send you order confirmation tracking emails and handle customer service requests.
• Send marketing communications, only if you have actively given us your express consent to do so.

3. THIRD-PARTY DISCLOSURES

We do not sell, rent, or trade your personal information. We only share data with essential third-party service providers required to execute your order. These include:

• E-commerce Infrastructure: [e.g., Shopify / WooCommerce] (Hosts our online store).
• Payment Processors: [e.g., Stripe / PayPal] (Safely processes your transactions).
• Fulfillment & Shipping: [e.g., Canada Post / UPS / Chit Chats] (Delivers your physical goods).
• Legal Obligation: We may disclose your information if required to do so by Canadian federal or provincial law, or to respond to a valid legal request.

4. COOKIES AND YOUR TRACKING CHOICES

Our website uses cookies to keep track of items in your shopping cart and analyze site traffic to improve performance. You can manage your cookie preferences or opt-out of non-essential tracking at any time by using the Cookie Consent Banner on our Site homepage.

5. YOUR RIGHTS (ACCESS, CORRECTION, AND DELETION)

Under Canadian privacy laws, you have the right to request access to the personal information we hold about you, request corrections to inaccuracies, or ask for your personal data to be permanently deleted from our records.

If you are a resident of Quebec, you possess additional rights regarding data portability and automated processing under Law 25. To exercise any of these rights, please contact our designated Privacy Officer using the contact information below.

6. CONTACT OUR PRIVACY COMPLIANCE OFFICER

For any questions regarding this policy, to file a complaint, or to update/delete your data, please contact the business owner directly:

Andrea Nagy